Cancellation Policy
*Please notify us at least 12 hours in advance if you need to cancel. If 12-hour advance notice is not given, the session will be charged in full.
We understand that sometimes incidents can happen and you are unable to make it to the scheduled session, but please understand that our therapists also make time to come in to see your child. If you are running late or need to cancel a session, please let us know ahead of time by phone/WhatsApp (905 233 2209) or e-mail (info@speechcandy.ca).
Late Arrival
We’ll try our best to make up lost time, but sometimes it might not be possible, so please try to arrive on time out of consideration and respect for our therapists. Session time may be shortened as a result of late arrival and the full session fee will be charged.
Sick Leave/Emergency
Please notify us at least 3 hours ahead of the scheduled session time, if possible. Emergencies will be evaluated individually based on the specific situation.
No Call, No Show
The missed session will be charged in full if you fail to show up without any advance notice.
Adverse Weather Conditions
Free cancellation due to adverse weather conditions (e.g., snow storm, ice storm). Please let us know ahead of time if you are unable to come in due to adverse weather conditions in your area. Therapy services are generally suspended if the adverse weather condition is occurring across the Greater Toronto Area.